Checklist of Key Information that FSPs should have on their website i.t.o Disclosures
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AUTHORISED FINANCIAL SERVICES PROVIDER African Legacy Advisors is an authorized financial services provider (FSP 53671) in terms of Section 8 of the FAIS Act.
A copy of our license certificate is available on request.
COMPLIANCE OFFICER
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CONFLICT OF INTEREST MANAGEMENT POLICY
African Legacy Advisors has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. The Conflict of Interest Management policy can be obtained by sending an to email jenny.dupper@africanlegacyadvisors.co.za.
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COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of African Legacy Advisors, you should address the complaint in writing to us at jenny.dupper@africanlegacyadvisors.co.za
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274 . The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
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TCF POLICY
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
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PRIVACY POLICY
Privacy Policy
This document illustrates the Privacy Policy for this Website, www.africanlegacyadvisors.co.za
Personal Information The privacy policy illustrates how African Legacy Advisors protects the information that is provided to it by its users. African Legacy Advisors will not sell or rent its user’s personal identifiable information to third parties.
Sharing of Information African Legacy Advisors may send personal identifiable information about its users to other companies or third parties should there be a need to share the user’s information in order to provide the product or service the user has requested. Furthermore, the only information African Legacy Advisors will ever disclose to third parties is aggregate information about its users. Aggregate information will not identify the website’s users and will only identify the user’s population in general terms.
Electronic Communications The user consents to the website’s agreements, notices and disclosures by visiting the website and receiving electronic information or communication by electronic means and this indicates that any legal requirements has been satisfied.
Changing of Information African Legacy Advisors reserves the right to change the Privacy Policy on an ad hoc basis at its sole discretion. African Legacy Advisors is not responsible for the content or privacy practices of non-African Legacy Advisors websites to which it refers.
Contact information Should you not be satisfied with the information or should any information be found to be untrue or incorrect, please notify African Legacy Advisors on the following email address: jenny.dupper@africanlegacyadvisors.co.za
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PAIA MANUAL
This information manual provides an outline of the types of records held by African Legac Advisors and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). It can be requested on email from jenny.dupper@africanlegacyadvisors.co.za
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WEBSITE DISCLAIMER
Disclaimer
African Legacy Advisors has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.
African Legacy Advisors shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.
There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful. Links to other sites
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